Return and Refund Policy
Our 30-day return policy ensures that your shopping experience with us is entirely risk-free!
At Alma & Co., our commitment is to offer the best products and provide customers with an exceptional shopping experience. Recognizing that there may be occasions when you need to return an item, we extend a generous 30-day return policy, allowing ample time for you to determine your satisfaction with the purchase.
To qualify for a return, the item must be in the same condition as received—unused, undamaged, and in the original packaging. Please retain all labels and have a receipt or proof of purchase available to facilitate a smooth return process.
If you meet these criteria, initiate the return process by contacting us at hej@almaandco.se. All returns must be sent to the following address: Vesterbrogade 41, 1, København V, 1620, Denmark. Remember that returns sent without prior authorization will not be accepted.
Upon approval of your return, we will provide a return shipping slip along with detailed instructions on where and how to return the item. It is crucial to follow these instructions meticulously to ensure the safe arrival of your return.
For any queries or concerns about the return process, reach out to our customer support team at hej@almaandco.se. We are here to assist you and guarantee a smooth and efficient returns process.
If the item is defective, damaged, or incorrect upon receipt, contact us immediately. We are committed to ensuring your complete satisfaction and will take necessary steps to rectify the issue.
Certain items cannot be returned, including perishable goods, customized or personalized items, personal care products, hazardous materials, flammable liquids, or gases. If uncertain about the eligibility of your item for return, contact us for clarification.
Please note that sale items and gift cards are non-returnable. If you wish to replace an item, we recommend making a separate purchase.
For European Union customers, a 14-day cancellation period applies, allowing you to cancel or return your order within this timeframe. The item must remain unused, undamaged, with tags, and in the original packaging, with a proof of purchase available.
Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be automatically processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take a few additional days to complete the refund process.
If more than 15 working days pass after approval without receiving the refund, contact our customer support team at hej@almaandco.se for further assistance.
At Alma & Co., we cherish our customers and are committed to providing an outstanding shopping experience. We acknowledge that challenges may arise, but we are here to resolve issues and ensure your complete satisfaction. Thank you for choosing Alma & Co., and we hope you love the item you've purchased from us.
At Alma & Co., our commitment is to offer the best products and provide customers with an exceptional shopping experience. Recognizing that there may be occasions when you need to return an item, we extend a generous 30-day return policy, allowing ample time for you to determine your satisfaction with the purchase.
To qualify for a return, the item must be in the same condition as received—unused, undamaged, and in the original packaging. Please retain all labels and have a receipt or proof of purchase available to facilitate a smooth return process.
If you meet these criteria, initiate the return process by contacting us at hej@almaandco.se. All returns must be sent to the following address: Vesterbrogade 41, 1, København V, 1620, Denmark. Remember that returns sent without prior authorization will not be accepted.
Upon approval of your return, we will provide a return shipping slip along with detailed instructions on where and how to return the item. It is crucial to follow these instructions meticulously to ensure the safe arrival of your return.
For any queries or concerns about the return process, reach out to our customer support team at hej@almaandco.se. We are here to assist you and guarantee a smooth and efficient returns process.
If the item is defective, damaged, or incorrect upon receipt, contact us immediately. We are committed to ensuring your complete satisfaction and will take necessary steps to rectify the issue.
Certain items cannot be returned, including perishable goods, customized or personalized items, personal care products, hazardous materials, flammable liquids, or gases. If uncertain about the eligibility of your item for return, contact us for clarification.
Please note that sale items and gift cards are non-returnable. If you wish to replace an item, we recommend making a separate purchase.
For European Union customers, a 14-day cancellation period applies, allowing you to cancel or return your order within this timeframe. The item must remain unused, undamaged, with tags, and in the original packaging, with a proof of purchase available.
Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be automatically processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take a few additional days to complete the refund process.
If more than 15 working days pass after approval without receiving the refund, contact our customer support team at hej@almaandco.se for further assistance.
At Alma & Co., we cherish our customers and are committed to providing an outstanding shopping experience. We acknowledge that challenges may arise, but we are here to resolve issues and ensure your complete satisfaction. Thank you for choosing Alma & Co., and we hope you love the item you've purchased from us.